福建发布！年底前，统一归并！
<p data-mpa-powered-by="yiban.io" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-size: 17px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); caret-color: rgb(51, 51, 51); text-size-adjust: auto; text-indent: 2em; line-height: 2em; letter-spacing: 0.5px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 16px;">福建省政府办公厅近日印发《福建省进一步优化政务服务便民热线工作方案》，提出到2021年底前，各地各部门设立的政务服务便民热线以及国务院有关部门设立并在我省接听的政务服务便民热线，<span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; color: rgb(5, 115, 175);"><strong style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">统一归并为“12345政务服务便民热线”</strong></span>（以下简称“12345热线”）一个号码，<span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; color: rgb(5, 115, 175);"><strong style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">语音呼叫号码为“12345”，提供“7×24小时”全天候人工服务。</strong></span></span></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); caret-color: rgb(51, 51, 51); text-size-adjust: auto; box-sizing: border-box !important; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-size: 17px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); caret-color: rgb(51, 51, 51); text-size-adjust: auto; text-indent: 2em; line-height: 2em; letter-spacing: 0.5px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 16px;">政务服务便民热线直接面向企业和群众，是反映问题建议、推动解决政务服务问题的重要渠道。方案提出，采用“整体并入、双号并行、设分中心”三种方式，加快推进除110、119、120、122等紧急热线外的政务服务便民热线归并。同时，进一步建立健全12345热线的管理体制机制，建设一体设计、省市联动的12345热线服务网络系统，拓展受理渠道，优化流程和资源配置，实现热线受理与后台办理服务紧密衔接，完善监管考核和督办问责机制，确保企业和群众反映的问题和合理诉求及时得到处置和办理，打造便捷、高效、规范、智慧的政务服务“总客服”。</span></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); caret-color: rgb(51, 51, 51); text-size-adjust: auto; box-sizing: border-box !important; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-size: 17px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); caret-color: rgb(51, 51, 51); text-size-adjust: auto; text-indent: 2em; line-height: 2em; letter-spacing: 0.5px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 16px;">方案要求，各地要切实落实主体责任，建立经费保障机制，做好人员、场地、资产、设备等相关保障，提供与需求相适应的12345热线服务；各热线主管部门要加强协同配合，明确部门内部热线办理工作职责和人员，做好热线归并后的工作衔接和业务延续；各级效能办要把热线归并有关工作纳入效能督查和绩效考评，对推进滞后的地方和部门进行督促督办和问责问效。</span></p><p><br/></p><p>来源/福建日报</p><link rel="stylesheet" href="//www.fqlook.cn/source/plugin/wcn_editor/public/wcn_editor_fit.css?v134_ox4" id="wcn_editor_css"/> 便民服务，记得12345。简单的事情就不要复杂化
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